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Returns & Refunds policy

At L’Or Violet, all purchases are final sale.

We do not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or any other reason unrelated to a manufacturing defect.

If you receive an item with a manufacturing defect, please contact us within 7 days of the date of delivery. We will review the issue and, if the defect is confirmed, determine the appropriate solution.

Manufacturing Defects

If you believe that an item has a manufacturing defect, please contact us within 7 days of receiving your order at:

infolorviolet@gmail.com

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the defect

  • Photographs of the packaging, if the item appears to have been damaged during shipping

  • Any other information that may help us assess the issue

We may request additional photographs or information before determining whether the issue qualifies as a manufacturing defect.

If the defect is confirmed, L’Or Violet may, depending on the circumstances and availability of the item, offer a replacement, repair, store credit, or refund.

What Is Considered a Manufacturing Defect?

A manufacturing defect is an issue resulting from a defect in the materials or workmanship that was present when the product was manufactured.

The following are generally not considered manufacturing defects:

  • Damage caused by accidental impact or improper use

  • Damage caused by normal wear and tear

  • Scratches, dents, or other damage resulting from use

  • Discoloration or deterioration caused by water, perfume, cosmetics, chemicals, or other substances

  • Damage caused by improper storage or care

  • Damage caused by alterations, repairs, or modifications made after purchase

  • Damage resulting from failure to follow the product's care instructions

  • Damage caused by accidents, misuse, or negligence

  • Normal variations in natural materials, stones, metals, or finishes that are inherent to their nature

Each situation will be evaluated individually by L’Or Violet.

7-Day Reporting Period

Any manufacturing defect must be reported within 7 days of the date the order was delivered.

Claims submitted after this period may not be accepted.

We recommend inspecting your order promptly after delivery and contacting us as soon as possible if you notice a problem.

Returns

All sales are final.

Returns are not accepted unless L’Or Violet has authorized the return following the review of a reported manufacturing defect.

Please do not send any item back without contacting us first.

Any unauthorized return may not be accepted or processed.

Exchanges

We do not offer exchanges for:

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Ordering the wrong item

  • No longer wanting the item

  • Any other reason unrelated to a manufacturing defect

An exchange may be offered at the discretion of L’Or Violet as a solution to a confirmed manufacturing defect, subject to product availability.

Return Authorization

If a return is approved, L’Or Violet will provide the customer with return instructions before the item is shipped.

Customers must not return an item without prior authorization.

The return instructions may include the appropriate return address, shipping method, and any other information required to process the return.

Return Shipping Costs

For an approved return related to a confirmed manufacturing defect, L’Or Violet will communicate the applicable return shipping arrangements and responsibility for shipping costs before the item is returned.

For any return that has not been authorized by L’Or Violet, all shipping costs and risks are the responsibility of the customer.

Customers should not incur return shipping costs for a confirmed manufacturing-defect claim unless otherwise communicated or agreed upon in advance.

Tracking Number and Proof of Shipment

For any authorized return, the customer must use a trackable shipping service and provide L’Or Violet with the tracking number once the package has been shipped.

The customer is responsible for keeping the shipping receipt and proof of shipment until the returned item has been received and the claim has been fully processed.

L’Or Violet cannot be held responsible for an item that is lost, stolen, or damaged during return shipment if the customer does not follow the return instructions provided.

Condition of Returned Items

When a return is authorized, the item must be returned in the condition specified by L’Or Violet.

The customer should include all components, accessories, packaging, certificates, or other materials that were included with the original purchase, when applicable.

L’Or Violet reserves the right to review the condition of the returned item before determining the appropriate resolution.

Refunds

If a refund is approved following a confirmed manufacturing defect, the refund will generally be issued using the same payment method used for the original purchase.

Refunds will be processed after the returned item has been received and the manufacturing-defect claim has been reviewed and approved, unless otherwise agreed upon by L’Or Violet.

Once a refund has been issued, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

Replacement or Repair

Where appropriate, L’Or Violet may offer a replacement or repair instead of a refund for a confirmed manufacturing defect.

Replacement items are subject to availability.

If the same item is unavailable, L’Or Violet may offer an alternative solution, such as a repair, store credit, or refund, depending on the circumstances.

Gifts

Because all purchases are final sale, gift purchases cannot be returned or exchanged due to a change of mind or personal preference.

If a gifted item is found to have a manufacturing defect, the recipient may contact us at infolorviolet@gmail.com within 7 days of delivery.

We will review the claim and determine the appropriate solution.

If a refund is approved, it will generally be issued to the original purchaser using the original payment method.

Items Damaged Upon Delivery

If your item appears to have been damaged during shipping, please contact us at infolorviolet@gmail.com as soon as possible and within 7 days of delivery.

Please provide photographs of:

  • The damaged item

  • The exterior packaging

  • The interior packaging

  • Any visible damage to the shipping package

We will review the situation and determine the appropriate solution.

Damage After Delivery

L’Or Violet is not responsible for damage that occurs after delivery as a result of improper use, accidental damage, normal wear and tear, improper care, or exposure to substances or conditions that may damage the product.

Please follow the care instructions provided with your purchase to help maintain the condition of your item.

Order Errors

If you receive an item that is different from the item you ordered, please contact us at infolorviolet@gmail.com as soon as possible and provide your order number and photographs of the item received.

If the error was made by L’Or Violet, we will review the situation and provide the appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

L’Or Violet is not responsible for orders that cannot be delivered or are delivered to an incorrect address because incorrect or incomplete shipping information was provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, please contact us at infolorviolet@gmail.com to discuss the available options.

Additional shipping charges may apply to resend an order.

Refused or Unclaimed Packages

If a package is refused by the customer or remains unclaimed and is subsequently returned to L’Or Violet, the customer should contact us at infolorviolet@gmail.com.

Additional shipping charges may apply if the customer requests that the order be shipped again.

A refused or unclaimed package does not automatically qualify for a refund or cancellation.

Contact Us

If you have any questions, concerns, or problems with your order, please contact us before sending anything back.

Email: infolorviolet@gmail.com

We will be happy to review your situation and assist you.

L’Or Violet reserves the right to evaluate each claim individually and determine whether an issue qualifies as a manufacturing defect.

This policy does not limit any rights or remedies that may apply under applicable consumer protection laws.